UPDATED ON 16/04/2025**
Grievance Redressal
We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future. The Grievance Redressal policy follows the following principles:
1 ) Investors will be treated fairly at all times
2) Complaints raised by Investors will be dealt with courtesy and in a timely manner
3) Queries and Complaints will be treated efficiently and fairly.
